At ZOHA FASHION, we strive to make your shopping experience seamless and hassle-free. Here’s everything you need to know about our shipping and return policies:

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Shipping Policy

1. Delivery Areas:
We currently ship all across Pakistan. Whether you’re in Faisalabad, Karachi, Lahore, Islamabad, or any other city, we’ve got you covered!

2. Delivery Time:

• Faisalabad: 1-2 business days

• Other Cities: 3-5 business days

Please note that delivery times may vary depending on your location and any unforeseen circumstances (e.g., weather or public holidays).

3. Shipping Charges:

• Free delivery on orders above a certain amount (contact us for details).

• Nominal shipping charges apply for orders below the free delivery threshold.

4. Order Tracking:
Once your order is shipped, we’ll provide you with a tracking number via email or WhatsApp. You can use this number to track your order’s status.

5. International Shipping:
Currently, we only ship within Pakistan. Stay tuned for updates on international shipping options!

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Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how our return and exchange process works:

1. Eligibility:

• Products must be unused, in their original condition, and in the original packaging.

• Returns or exchanges must be requested within 7 days of delivery.

2. How to Initiate a Return/Exchange:

• Contact our customer support team at +92 313 7778491 or zohasfashion99@gmail.com to initiate the process.

• Provide your order number, details of the issue, and photos of the product (if applicable).

3. Return Process:

• Once your return request is approved, we’ll provide you with instructions on how to return the product.

• You can either ship the product back to us or visit our store in Faisalabad (Main Naar Wala Road) for an exchange or refund.

4. Refunds:

• Refunds will be processed within 5-7 business days after we receive the returned product.

• The refund will be issued via the original payment method.

5. Exchanges:

• If you’d like to exchange your product for a different size, color, or design, we’ll arrange for a replacement at no additional cost (subject to availability).

6. Non-Returnable Items:

• Custom-made or personalized sofa covers are non-returnable unless there is a manufacturing defect.

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Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We’ll arrange for a replacement or refund at no extra cost.

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Contact Us for Shipping & Returns

If you have any questions about our shipping or return policies, feel free to reach out to us:

• Phone/WhatsApp: +92 313 7778491

• Email: zohasfashion99@gmail.com

• Address: Main Naar Wala Road, Faisalabad, Pakistan

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At ZOHA FASHION, your satisfaction is our priority. We’re here to ensure you have a smooth and enjoyable shopping experience!